Profile - Current to July 2010

2007-09-26T15:50:00.000-07:00

Andrew Forsyth

Vancouver, BC

Tel: 778.995.3428

Email: 9953428@gmail.com

Profile

Andrew is an accomplished client-driven, company-minded professional with progressively responsible experience in project management, human resource management, service planning, HR coordination and documentation. Technically sound with training in Microsoft and Apple Server hardware and software as well as extensive end-user technical support experience.

Andrew has done technology product testing to discover and isolate environmental and system variables with high risk to partners; completed risk analysis, mitigation strategies and presentations to stakeholders. He has led varied projects involving HR architecture and strategy, training strategy, and technology product reviews.

Experience

Vancouver Organizing Committee for the 2010 Olympic and Paralympic Games, Technical Specialist Lead, ACER - Vancouver, BC - 2008-2010

Adept at controlling high pressure situations while managing staff to ensure continued support operations, Andrew was tasked with a demanding role within the VANOC Technology Operation Centre. This position was the highest point of escalation for technicians supporting the Olympic venues.

· Providing level III technical support to the ACER level II desktop team and partners

· Created the staffing strategy, hiring timeline, on-boarding process and all related documentation

· Created technical overviews for training of staff on hardware and reference for partners

· Created training strategy and delivery methods including all trainer presentation materials and training documentation

· Servicing manuals for on-venue Server Specialists

· Documenting the equipment management procedures

· Documenting the resource management procedures

· Operations support on call and positioned in the technical operations centre

· Lead staff trainer

· Managed server technician teams for all competition and non-competition venues

· Provided additional level III services to VANOC support staff

Electronic Arts Canada, Client Services IT - Vancouver, BC - 2006-2009

· Responsible for meeting the day-to-day needs of between 450 and 650 clients.

· Project manager for studio upgrade of hardware

· Apple servers – architecture and delivery of imaging, file and application services, arrays and web services

· Primary technician for all Apple products in studio

· Open Directory – directory creation, slave replication services, user and group management and ACLs

· Provided high availability computing requirements in constantly evolving environment.

· Programming and installing analog and IP phones

· Maintaining conference / AV Rooms

· Machine imaging, build maintenance

· Software and asset Management

HSBC Canada, Senior Analyst - Deployment Services - Vancouver, BC - 2006.

· Upgraded HSBC infrastructure at the branch level

· Coordinated the migration of systems at the branch level

· Provided support to all branch users after migration is completed.

· Traveled extensively throughout

Canada

· Worked with low levels of interaction with other team members

IBM Canada, Integrated Technology Support Services - Vancouver BC - 2004-2006

· On site break-fix analysis and repair

· New retail store technology installations

· Asset management and reporting data collection

· Coordinate migration of systems at the customer level

· Training and support beyond migration

· Team lead for migrations of national companies at locations across Alberta and British Columbia

Shell Canada, Project Scheduler/ Backup Technical Lead Calgary, AB - 2003-2004

· Scheduling of migration timelines with departmental heads

· Reporting and database management of migration schedules

· Cross

Canada

travel for migrations of retail locations

· Coordinate migration of systems at the customer level

· Planning deployment with branch MIS/IT rep.

· Training and support beyond migration

Professional Development

· Behavioural Interviewing - 2010

· Effective Hiring and Interviewing - 2010

· Recruiting and Retention Strategies - 2010

· New Employee Orientation -2010

· 70-290 Managing and maintaining a Microsoft Windows Server 2003 Environment

· ITIL v3 (IT International Library) Training - 2008

· Apple Computers, OS X Essentials — ACHDS Certification, 2007

· Apple Computers, OS X Server Essentials - 2007

· EA University, PowerUP! For Emerging Managers - Completion 2007

· Nexient Learning, Microsoft Vista, Completion 2007

· Continuing professional development courses in:

o Resolving Conflict

o Creating Effective teams

o Cultural differences in Communication

o Staff Coaching

Notables

Passion for computers and technical equipment

Short learning curve and high knowledge retention

Attention to detail

Work well with minimal intervention or supervision

Creation of technical documents on demand for IT library and user reference

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Recommendations:

“Andrew is one the most responsible hard working Professionals I have ever worked with. He is passionate about his work and his attention to detail and delivering what he says on time is second to none. Andrew is a rare find and his skill set glows with potential. I would highly recommend working with Andrew to any organization.” December 4, 2009

Mark Kempston , Account Executive , Sapphire Technologies

“I have worked with Andrew on the Vancouver 2010 Winter Games Project. My system required direct relationship with Acer Team to provide support and Andrew was my point of contact. He is very professional and easy to work with. He is very organized and through with the tasks assigned to him. I was especially amazed with his troubleshooting skills and him providing extremely great feedback for an important issue which would easily sway the success of the project either way. I would recommend him to any lead position and would hire him for any projects I may be involved in future.” October 15, 2009

Mert Karakilic , CIS Application Manager - Integration , Atos Origin

“Andrew has great communication skills and problem solving abilities. He is a good team lead who manages without losing sight of the individual. His technical skills are strong and he is a great team player.” December 12, 2009

John Jamieson CAPM , Acer Team Lead at VANOC , Acer

“Andrew was one of the most unique IT "guys" I have ever worked alongside. His fascination and passion for technology drives his great work ethic, and pursuit of knowledge. He blew me away with many of the unique solutions he would come up with for IT challenges within his organization, and for this reason I loved the opportunities that we had to collaborate on. Andrew is a highly valuable leader in the field of IT, and I give him my sincerest of recommendations.” February 4, 2010

Isaac Ristich , Enterprise Specialist , Mac Station

“Andrew was indispensable in his role at Blackbox, particularly supporting the very demanding audio team. He was amazingly diligent at responding to my IT needs and always presented multiple solutions that could get me up and working quickly. Beyond his technical savvy, Andrew is a friendly and easy going person to work with.” February 24, 2009

Terry Fairfield , Sound Artist - Dialogue , Electronic Arts

“I have and continue to work with Andrew on the Vancouver 2010 Winter Games Project on a daily basis. Depending on the situation Andrew can be my client or I can be his. Andrew is an integral liaison between the Acer team and the Technology Training team and he is an active member of the Olympic Technology Training Team. He is very professional, organized and extremely thorough. I would definitely recommend him to for any leadership role and would have him by my side on any future endeavours that come my way.” December 26, 2009
Ivan Groe , IT Training Developer , VANOC - Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Game

Professional Profile of Andrew Forsyth

Profile - Current to July 2010